APG WEBINAR „Experience Design and the impact of Corona“

25.04.2020 10:00 - 13:00 ONLINE


Termin Details

  • Datum:
  • Ort: ONLINE
  • Terminkategorien:

EXPERIENCE/UX DESIGN AND IMPACT OF THE CORONA CRISIS

AGENDA:
CONTRIBUTION OF EXPERIENCE/UX DESIGN IN THE CONTEXT OF THE CORONA CRISIS 
Impact of the Corona Crisis and changing customer behaviour and mind-sets 
Answers and value creation through immersive technologies

BRAND MANAGEMENT IN THE AGE OF DIGITAL SERVICES 
Concept of UX Design and Digital Services 
Universe of UX and CX and business context from UI/user interface towards BI/brand experience and CXM/customer experience management 
Best Practise show cases of customer engagement with Digital Services

EXPERIENCE DESIGN APPLIED ALONG THE CUSTOMER JOURNEY 
Human decision making process and concept of ‘thinking fast and slow’ 
Journey models and how to identify the crucial touch points 
Experience Design exercises

HUMAN MACHINE INTERFACES IN THE CONTEXT OF USER EXPERIENCES 
Empathic Machines and Human-Machine-Interaction 
Application and best practice with Chatbots, Machine Learning, IoT, Voice User Interface

LIVESTREAM FEES (APG members 20% off)
120.- Euro per person for Corporate participants
70.- Euro for Freelance and Individual participants

REFERENTEN:

ChristianKuhn

NUISOL Agentur für digitale Aha-Erlebnisse
Founder, CEO, UX Professional NUISOL Frankfurt und Porto

VERANSTALTUNGSORT:

ONLINE

Adresse:


Start
25.04.2020 10:00 - 13:00